When we asked her flat out if there were any more discounts or rebates, she was simply honest with us without beating around the bush, or saying anything ridiculous like, 'What's it gonna take to get you in a car today?' It was a welcomed change for my wife and I, especially since this was hardly the first time we've bought a new car.

It took a number of days, but Katie was persistent. She said to think about it and give her a call when we were ready for her to find the Traverse we wanted. So much for that plan! We told her we were a little shocked at the sticker. She actually engaged with them as we all took a test drive, showing them cool features in the rear seats of the Traverse, playing with the cup holders and heat/AC controls while my wife and I tested acceleration, handling, and braking. However, Katie actually seemed to really like our kids, and they liked her. Normally, we bring the kids when we shop for new cars because we obviously want their input, but also because when they enevitably ramp up and get crazy in the showroom, it tends to speed things along when reps start playing games like keeping us there forever, making pretend trips to the manager, steering us towards a car on the lot, etc. Maybe it's a small thing, but eye contact and a confident handshake speaks more to trust for me than rattling off specs and incentives (which she did as well, of course. My wife and I showed up with our two kids and Katie was wonderful in person as well. Other reps would have had us come down anyway and made us wait just to secure the sale at all costs. She couldn't meet with us at the first time I suggested, but she could meet us later in the day. They didn't have exactly what we were looking for at the dealership but she was confident they could locate one no problem. So we 'built' one on the Chevy website Sunday night and received a phone call and email from Katie on Monday morning from Paul Masse Chevy South, a long-established dealer on Main St in Wakefield, RI, our home town.

We also wanted to support a local dealer and an American car manufacturer.

We really liked the look of a Chevy Traverse, and wanted third row seating as well as the safety and comfort that an AWD SUV provides, particularly in the winter. We really liked the look of a Chevy Traverse, and wanted third row seating as well as the safety and really couldn't pull the trigger on a mini van. We needed a bigger vehicle for our growing family and really couldn't pull the trigger on a mini van.

Paul masse chevy